Going Digital

Rethinking customer experience

Virtual, Private Roundtable [6th April 11am – 12pm]

Once exposed to best-in-class experiences and offerings across industries and around the globe, ever more digitally savvy consumers may be reluctant to settle for less.

McKinsey, 2021

Business to customer interactions – accelerated by the pandemic – have rapidly moved into the digital space. With 56% of all B2C communications now taking place online, there is a wave of digitally native consumers who expect to be able to seamlessly interact with an organisation across all channels [KPMG, 2021]. The online customer experience has never been more crucial.

Despite this growing demand to digitise once in-person services, organisations must also ensure they meet the regulatory, compliance, and security needs that online verification and onboarding requires. With online verification spend set to reach $16.7 billion in 2026 [Forbes, 2021], senior executives must ask the question; how can you run robust identity checks and onboarding procedures whilst still providing a seamless experience to the end-user?

Today’s consumers, spanning from telecoms and retail, to banking and public sector, will no longer accept identity checks at the expense of their experience. Join us for this Digital Leaders Forum session as we explore how to provide customers with the best digital experience without compromising security.

Who Should Attend?

Senior decision makers and other top-executives, including industry-wide thought leaders from enterprise level organisations.

Attendance is capped to ensure every participant is able to contribute. The meeting is only open to invited participants or those who has been referred by a colleague or our partner, Kofax.

What Is The Experience?

All of our virtual roundtables are focused, collaborative and informative. As a participant you join via video and – thanks to a keynote speaker and moderated discussion – take away actionable ideas to implement within your business and with your clients.

Prior to the virtual meeting taking place, each attendee is interviewed to understand their interests and perspective. Those who register early will also contribute towards the insight report, which will be published prior to the virtual meeting and will be the focus of the discussion.

Our Partner

Digital Leaders Forum is supported by our founding partner, Kofax. Kofax is a leading global automation software company. An industry leader in providing intelligent automation solutions help you work like tomorrow, today, by digitally transforming your information-intensive business workflows.

The Team

James Harris


Jim Close

Regional Vice President
UK&I at Kofax

George Parry

Club Director

Karen Burnside

Senior Field Marketing Manager
UK & Ireland at Kofax

Ted Sami

Project Manager

Elle Brasier

Operations Manager

Sam Bott

Research Director

If you have a question about attendance, please contact me:

George Parry
Club Director, Cloud Club